Swyx develops software-based telephony systems that works like any other software application, such as email, instant messaging and CRM, through your existing data network and server application. So you can take full advantage of all the benefits of business-class VoIP – without having to invest in expensive new telephone hardware.

Swyx is constantly developing its solutions to meet the changing needs of your business. So whatever your business, and whatever your stage of development, choosing an IP telephony solution from Swyx will give your business more possibilities, more agility, more choice and more communication, making it the last telephone system you’ll ever need

• All users have a voicemail facility, and everyone can use it at the same time.
• You can store any number of different greetings - for example, you can have greetings specifically for certain incoming numbers, or a different greeting for internal calls to external calls.
• Voicemails are delivered as e-mails, making them easy to retrieve, store, and pass on to others.
• If you need to, you can also access your voicemails without email.

Whether you need to bring in a colleague on a particular conversation, or arrange for a conference involving internal and external contacts, using it is easy. Conferences can be secured, only letting users with PIN numbers in, and they can be recorded.

There are options for recording individual calls ad-hoc, or set the system to record all calls, or calls to or from certain numbers.
You can also use a facility to silently listen to calls, which is particularly useful for training purposes.

As long as you have access to a broadband link, you can be part of the phone system wherever you are. Perfect for those working from home, or workers on call. More on this in the Remote Working section.

Locations can be linked with Swyx, giving free calls between sites (offices, warehouses, depots etc) – anywhere in the world.

Your extension, with your individual settings and features, will appear on any computer that you log on to within your network. Or, if you are using a handset, put in your PIN and the result will be the same. Perfect for hot desking.

Auto Attendant can save everyone time, routing calls straight to the appropriate department or person.
Call routing can incorporate VB script, making the possibilities endless – see Advanced Call Management for more information.

The Call Routing function can be as simple or as complicated as you require. In its simplest form, you can, for example, set your extension to ring for 15 seconds, and if not answered, divert to voicemail. Or a colleague. Or your mobile. Or home. Or all of those, in any sequence.

Yet another feature included for free with Swyx! You can use any sound (.wav) file, with music or advertising.

Swyx logs all incoming and outgoing calls. This information can be written to a simple textfile, or an Access database.

As Swyx is fully SIP compliant (see full details in the VoIP & SIP section) it is possible to take advantage of the services offered by an ITSP (Internet Telephone Service Provider):

Free phone calls to other SIP users.

SwyxCompact is a new solution from Swyx – specifically for the smaller business. It is a complete all-in-one telephony communications solution, that is very cost effective for businesses with up to 10 employees.

SwyxCompact is the perfect solution for the smaller business – the bundle includes:

• Voicemail
• ad hoc recording
• 3 way conferencing
• Extended Call Routing
• SwyxFax

A complete package of corporate level functionality, specifically made for the smaller company – at an affordable price.

Another significant cost saving is that SwyxCompact can be run on a standard PC with XP Pro, rather than a server.