Advanced Call Management
                                                         
 
The Swyx "Extended Call Routing" Option Pack is the graphical expansion of the Call Routing Manager that is integrated within Swyx. The GSE (Graphic Script Editor) helps you to visualise rules and action sequences for call management. It allows you to clearly illustrate more complex call handling scenarios in the form of a flow chart.
In contrast to the Call Routing Manager, which only allows sequential processing of actions, GSE helps you to link actions logically and to define loops.

DTMF (Dual Tone Multi-Frequency, also known as Touch Tone or Tone Dialling) tone recognition and evaluation capability enables interactive, caller-controlled, intelligent call handling (Interactive Voice Response, or IVR).

Incoming calls can be delegated to the appropriate employee according to the caller's wishes and entries.
Call Routing
Swyx can be integrated with a database, to record or read information. For example:

Call routing - you can use it to route clients directly through to the relevant account manager or team.
Log information – you can log the beginning and end of an activity, for example a service engineer starting and finishing a call, a courier picking up and making a delivery.


Call centres – you can write caller details to a database, making it possible to route any subsequent calls by that caller to the same operator.
               
© Purple Square Limited 2007